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Frequently asked questions

• Why does white not look white in my picture?

Adjust H-Position and V-Position or press hot-key (AUTO).

• Monitor power-light indicator flashes from green to orange constantly and there is nothing on the display. What is the reason of this?

Check to see that the computer is not on power-saving mode by pressing any key or moving the mouse. Then if there is still no display, this typically indicates that the monitor is not receiving a video signal from the video card in your computer. You should verify this by trying the monitor on a different working system, when you plug the monitor into the computer you should get a display…if the monitor still doesn’t show an image on the different system, this indicates an internal problem with the monitor. Please visit www.aoc-europe.com and refer to our support page for more information how to contact our technical support.

• Is there anyway I can adjust the blurriness on my screen?

These problems are caused by using an extension video cable or switch box. You need to plug the monitor's video cable directly to the video card connector on the back of your computer to obtain the best picture quality from the monitor. Also make sure that all the pins of the monitor's video cable are in good condition.

• Why does the display on my monitor appear to flicker, bounce or wave?

Check the pin connector of your monitor video cable, verify that there are no damaged or bent pins, if everything looks fine; then this would indicate a failure inside the monitor. Please visit www.aoc-europe.com and refer to our support page for more information how to contact our technical support.

• How can I minimize the flicker on my screen?

No. You should try to activate the Auto-Adjust feature. If this does not work, please visit www.aoc-europe.com and refer to our support page for more information how to contact our technical support.

• My screen has gone completely black but the power light is still on (green). What is the reason of this?

Use the Windows Shut Down screen and activate the AUTO-ADJUST feature of your monitor. You can display the Windows Shut Down screen by pressing START & then Shut Down. After the monitor has performed AUTO-ADJUST, press CANCEL to return to your regular desktop. Refer to the monitor's documentation for instructions on how to activate the Auto-Adjust feature.

• What is the Pixel Policy AOC is offering?
• Why is the display of my monitor blurred or unfocused?

For all Windows Operating systems: Go to START button, click on SETTINGS, click on Control Panel. Select the Power Management icon. Under Power Schemes drop-down menu, select - ALWAYS ON.

• Monitor displays an “Out of Range” message. What does it mean?

Your computer may be in screen saver mode, it has instructed the monitor to go to power saving mode, or the the monitor's video cable is not properly connected to the computer.
Another possible cause of this is a locked-up or in-operative computer since the computer is what supplies the monitor with all the display data or information. Move the mouse or press a key to de-activate the screen saver or power saving mode. Check the monitor's video cable and make sure it is snugly connected to the computer.
To see if the computer is operating properly, press the CAPS LOCK key on the keyboard repeatedly while checking the CAPS LOCK light. If the light is not turning ON & OFF, the computer is non-functional. Contact your computer manufacturer for help.

• Why is the Plug & Play function of my monitor not working?
• Why is the power light on my monitor not coming on?

Press the Start button and highlight the “Settings” option.Select the “Control Panel” folder.

Double Click on the “Display” icon on the Control Panel.

Select the “Settings” tab under the “Display Properties” window.

Click on the “Advanced” button.

Click on the “Adapter” tab and you can check, or set the refresh rate from there.

• Why is my computer showing “Adapter default” and “Optimal” as the only options on my refresh rate list?

Since your video card is located inside your computer, you will have to contact your computer manufacturer for assistance.

• How can I obtain parts for my out of warranty monitor?

You can find this on a small white sticker label on the back of the monitor.

• I’m using a MAC computer. Do I need to use an adapter? If so, what settings do I use on the adapter?

You can use Windex® to clean the screen and 409® clean the outer casing of the monitor. Please use a 'soft' non-fiberous cloth to clean the screen. Do not use any paper products to clean the screen.

• Which AOC Monitor products are compatible with VESA® FPMPMI wall mounting standard?
• Why does my monitor display “Input Not Supported”? (LCD monitor only)
Read more

• Why is there no driver for WINDOWS NT?

Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.

Double click on the 'Display' Icon.

Select the 'Settings' tab then click on 'Advanced...'.

Select the 'Monitor' button, then click on 'Change...' button.

Select 'Specify the location of the driver(Advanced)' and click on the 'Next' button.

Select 'Display a list of all the drivers in a specific location, so you can choose the driver you want', then click on 'Next' and then click on 'Have Disk...'.

Click on the 'Browse...' button, select the appropriate drive F: ( CD-ROM Drive) then click on the 'OK' button.

Click on the 'OK' button, select your monitor model and click on the 'Next' button.

Click on 'Finish' button then the 'Close' button.

• Do you have drivers for Windows ME?

Double click on the 'Display' Icon.

Select the 'Settings' tab then click on 'Advanced...'.

Select the 'Monitor' button, then click on 'Change...' button.

Select 'Specify the location of the driver(Advanced)' and click on the 'Next' button.

Select 'Display a list of all the drivers in a specific location, so you can choose the driver you want', then click on 'Next' and then click on 'Have Disk...'.

Click on the 'Browse...' button, select the appropriate drive F: ( CD-ROM Drive) then click on the 'OK' button.

Click on the 'OK' button, select your monitor model and click on the 'Next' button.

Click on 'Finish' button then the 'Close' button.

• Do you have drivers for Windows XP?

Double click on the 'Display' Icon.

Double click on the 'Display' Icon.

Select the 'Settings' tab then click on 'Advanced...'.

Select 'Monitor'
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please stop installation.
- If the 'Properties' button is active. Click on 'Properties' button.

Click on 'Driver' and then click on 'Update Driver...' then click on the 'Next' button.
Select 'Display a list of the known drivers for this device so that I can choose a specific driver', then click on 'Next' and then click on 'Have disk...'.

Click on the 'Browse...' button then select the appropriate drive F: ( CD-ROM Drive).

Click on the 'Open' button, then click the 'OK' button.

Select your monitor model and click on the 'Next' button.

If you can see the 'Digital Signature Not Found' window, click on the 'Yes' button.

• Do you have drivers for Windows Visa?

Click 'Personalization' and then 'Display Settings'.

Click 'Advanced Settings...'.

Click 'Properties' in the 'Monitor' tab. If the 'Properties' button is deactivated, it means the configuration for your monitor is completed. The monitor can be used as is.
If the message 'Windows needs...' is displayed, as shown in the figure below, click 'Continue'.

Click 'Update Driver...' in the 'Driver' tab.

Check the 'Browse my computer for driver software' checkbox and click 'Let me pick from a list of device drivers on my computer'.

Click on the 'Have disk...' button, then click on the 'Browse...' button and then select the appropriate drive F:Driver (CD-ROM Drive).
Select your monitor model and click on the 'Next' button.

Click 'Close' → 'Close' → 'OK' → 'OK' on the following screens displayed in sequence.

• Do you have drivers for Windows 7?

Click on the 'Display' icon.

Click on the “Change display settings” button.

Click the “Advanced Settings” button.

Click the “Monitor” tab and then click the “Properties” button.

Click the “Driver” tab.

Open the 'Update Driver Software-Generic PnP Monitor' window by clicking on “Update Driver... “and then click the 'Browse my computer for driver software' button.

Select 'Let me pick from a list of device drivers on my computer'.

Click the “Have Disk” button. Click on the “Browse” button and navigate to the following directory: X:Drivermodule name (where X is the drive letter designator for the CD-ROM drive).

Select your monitor model and click the “Next” button. The files will be copied from the CD to your hard disk drive.

Close all open windows and remove the CD.

Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

• Do you have drivers for Windows 8?

Select 'Let me pick from a list of device drivers on my computer'.

Click the “Have Disk” button. Click on the “Browse” button and navigate to the following directory: X:Drivermodule name (where X is the drive letter designator for the CD-ROM drive).

Select the 'xxx.inf' file and click the “Open” button. Click the “OK” button.

Select your monitor model and click the “Next” button. The files will be copied from the CD to your hard disk drive.

Close all open windows and remove the CD.

Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

• Do you have drivers for the Mac?
• Do you have drivers for Windows XP?

Double click on the 'Display' Icon.

Double click on the 'Display' Icon.

Select the 'Settings' tab then click on 'Advanced...'.

Select 'Monitor'
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please stop installation.
- If the 'Properties' button is active. Click on 'Properties' button.

Click on 'Driver' and then click on 'Update Driver...' then click on the 'Next' button.
Select 'Display a list of the known drivers for this device so that I can choose a specific driver', then click on 'Next' and then click on 'Have disk...'.

Click on the 'Browse...' button then select the appropriate drive F: ( CD-ROM Drive).

Click on the 'Open' button, then click the 'OK' button.

Select your monitor model and click on the 'Next' button.

If you can see the 'Digital Signature Not Found' window, click on the 'Yes' button.

175 drivers total Last updated: Nov 25th 2017, 11:03 GMT RSS Feed

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